O s\u0103 spicuiesc aici c\u00e2teva fr\u00e2nturi de pove\u0219ti \u00eent\u00e2mplate \u00een contexte diferite \u0219i auzite la prima m\u00e2n\u0103 de la participan\u021bi la cursurile pe care le-am sus\u021binut. Aten\u021bie, urmeaz\u0103 \u201eimagini\u201d cu un poten\u021bial impact emo\u021bional:
\u201e\u0218i imediat dup\u0103 ce a zis asta, a apucat-o de p\u0103r \u0219i a tr\u00e2ntit-o pe jos.\u201d
\u201eA \u00eenceput s\u0103 \u021bipe din ce \u00een ce mai tare, zic\u00e2nd c\u0103 sunt ultima proast\u0103, c\u0103 nu a v\u0103zut a\u0219a proast\u0103 \u00een via\u021ba lui, spun\u00e2nd c\u0103 nu \u00een\u021belege cum cineva poate s\u0103 dea salariu la cretini.\u201d<\/p>\n\n\n\n
\u201eA zis c\u0103 se c\u2026a pe magazinul nostru \u0219i apoi \u0219i-a dat jos pantalonii \u0219i, literalmente, a defecat \u00een fa\u021ba caselor de marcat.\u201d
Mai am \u0219i altele, dar a\u0219 vrea s\u0103 r\u0103m\u00e2n \u00eentr-un registru potrivit pentru aceast\u0103 rubric\u0103.
Pove\u0219tile sunt spuse de manageri de magazine, speciali\u0219ti \u00een rela\u021bii cu clien\u021bii sau de al\u021bi profesioni\u0219ti care lucreaz\u0103 direct cu publicul. Am vrut s\u0103 \u00eemp\u0103rt\u0103\u0219esc aceste situa\u021bii pentru c\u0103 am senza\u021bia c\u0103 destul de mul\u021bi dintre noi nu ne d\u0103m seama ce poate presupune, de fapt, s\u0103 \u201elucrezi cu publicul\u201d. Avem \u0219i noi experien\u021be \u0219i intuim c\u0103 nu e \u00eentotdeauna u\u0219or, dar cred c\u0103 ne scap\u0103 dimensiunea traumatic emo\u021bional\u0103 la care aceast\u0103 munc\u0103 poate ajunge.
E drept c\u0103 am experimentat cu to\u021bii situa\u021bii iritante \u00een calitate de clien\u021bi \u0219i, nu de pu\u021bine ori, ne-am fi dorit un tratament diferit, mai bun. Dar de c\u00e2te ori ne-am g\u00e2ndit c\u0103, \u00een fa\u021ba noastr\u0103, st\u0103 cineva care, recent sau foarte recent, a trebuit s\u0103 gestioneze ceva similar cu cele de mai sus? De c\u00e2te ori am \u00eencercat s\u0103 avem pu\u021bin\u0103 empatie \u0219i s\u0103 ne cenzur\u0103m irit\u0103rile, oric\u00e2t de justificate ar fi a\u0219tept\u0103rile noastre?<\/p>\n\n\n\n
\u0218i mai e ceva. Ceva ce m\u0103 irit\u0103 profund \u0219i simt nevoia s\u0103 spun, chiar cu riscul de a deranja: m\u0103 scoate din s\u0103rite s\u0103 v\u0103d \u201elume bun\u0103\u201d, care \u00ee\u0219i permite s\u0103-i ia la per tu, cu o superioritate agresiv\u0103 \u0219i umilitoare, pe chelneri, v\u00e2nz\u0103tori, curieri sau recep\u021bioneri. Am v\u0103zut priviri aruncate de sus, comenzi date ca \u0219i cum ar fi ordine militare, replici scuipate \u00een sil\u0103 pentru c\u0103 \u201eserviciul nu e destul de prompt\u201d sau \u201evocea ta nu sun\u0103 destul de prietenoas\u0103\u201d. Oamenii \u0103\u0219tia nu au gre\u0219it factura. Nu au adus comanda gre\u0219it\u0103. Ei doar sunt acolo, muncind. \u0218i, pentru unii dintre noi, asta pare suficient motiv ca s\u0103-i trat\u0103m ca pe ni\u0219te cet\u0103\u021beni de rang doi. Asta nu e doar despre polite\u021be. E despre umanitate \u0219i caracter.<\/p>\n\n\n\n
Dac\u0103 vrem un serviciu mai bun, poate ar trebui s\u0103 \u00eencepem prin a ne purta noi mai bine. Cu to\u021bii avem o zi proast\u0103 din c\u00e2nd \u00een c\u00e2nd. Dar nu e nevoie s\u0103 o livr\u0103m, ambalat\u0103 \u00een dispre\u021b, celui care tocmai ne-a adus cafeaua sau ne-a r\u0103spuns la \u00eentreb\u0103ri la ghi\u0219eu.
Empatia nu e un moft. E un minim de decen\u021b\u0103. \u0218i poate exact ce lipse\u0219te, \u00een multe locuri, ca s\u0103 avem rela\u021bii mai bune \u2014 \u0219i o societate ceva mai pu\u021bin obosit\u0103 de sine.<\/p>\n\n\n\n
Weekly Inspiration scris de Lucian Mihai.<\/p>\n","protected":false},"excerpt":{"rendered":"
O s\u0103 spicuiesc aici c\u00e2teva fr\u00e2nturi de pove\u0219ti \u00eent\u00e2mplate \u00een contexte diferite \u0219i auzite la prima m\u00e2n\u0103 de la participan\u021bi la cursurile pe care le-am sus\u021binut. Aten\u021bie, urmeaz\u0103 \u201eimagini\u201d cu un poten\u021bial…<\/p>\n","protected":false},"author":1,"featured_media":8776,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9561"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9561"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9561\/revisions"}],"predecessor-version":[{"id":9562,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9561\/revisions\/9562"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/8776"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}