Intru \u00een sala de curs, diminea\u021ba la prima or\u0103. Prima persoan\u0103 pe care o v\u0103d este managerul de resurse umane cu care lucr\u0103m de foarte mul\u021bi ani. Dup\u0103 saluturi \u0219i alte polite\u021buri fire\u0219ti \u00eencerc s\u0103 aflu ce mai face. Primul r\u0103spuns m\u0103 surprinde \u0219i deconcerteaz\u0103 \u00een acela\u0219i timp: M\u0103 chinui s\u0103 rezolv repatrierea unui coleg str\u0103in care a dezvoltat brusc o boal\u0103 foarte rar\u0103 \u0219i a paralizat. Suntem pe mailuri, telefoane \u0219i scrisori oficiale cu familia, ambasada, spitale, companii aeriene \u0219i \u00eencerc\u0103m s\u0103 rezolv\u0103m c\u00e2t mai repede \u0219i uman totul, iar birocra\u021bia ne termin\u0103.<\/p>\n\n\n\n
Urmeaz\u0103 o serie de detalii care pun laolalt\u0103 complexitatea unor procese birocratice din sisteme \u0219i \u021b\u0103ri diferite cu nevoile speciale \u0219i drama unui om \u00eentr-o astfel de situa\u021bie. Sunt lucruri la care nu te-ai g\u00e2ndi niciodat\u0103, lucruri pe care nu le cuno\u0219ti \u0219i chiar \u00ee\u021bi vine s\u0103 te iei cu m\u00e2inile de cap. \u00cemi dau seama de ce e ai avea nevoie ca s\u0103 po\u021bi rezolva o astfel de situa\u021bie. E nevoie de delicate\u021be, de sprijin moral, material, de timp, de resurse, de determinare, de insisten\u021b\u0103, de putere. Ba chiar a\u0219 ad\u0103uga \u0219i creativitate \u0219i de capacitatea de gestiona paradoxuri.<\/p>\n\n\n\n
Atunci c\u00e2nd ne g\u00e2ndim la oamenii din resurse umane primele lucruri cu care \u00eei asociem se leag\u0103 mai degrab\u0103 de recrutare, salarii, dezvoltare \u0219i \u00eenv\u0103\u021bare, planuri de cariera etc. \u0218tim c\u0103 toate au gradul lor de complexitate, responsabilitate \u0219i de stres asociat, ca \u00een orice mediu complex \u0219i competitiv. Nu cred c\u0103 ne vin automat \u00een minte astfel de lucruri ca cel de mai sus \u0219i \u00eemi aduc aminte de multele exemple de cazuri sociale \u0219i sau speciale de care am auzit de-a lungul timpului: accidente de munc\u0103, decese, depresii, epuiz\u0103ri, boli, drame personale. \u00cen toate acestea ei se implicau \u00eentr-un fel sau altul, \u00eencercau s\u0103 le rezolve \u00een limita resurselor, dar mai ales din punct de vedere uman, vr\u00e2nd nevr\u00e2nd ,trebuiau s\u0103 le \u0219i con\u021bin\u0103 emo\u021bional.<\/p>\n\n\n\n
Aici, mi se pare c\u0103 expresia englezeasc\u0103 \u201dthere is more than meets the eye\u201d se potrive\u0219te foarte bine \u0219i c\u0103 de multe ori nu suntem con\u0219tien\u021bi de astfel de eforturi \u0219i contribu\u021bii atunci c\u00e2nd ne g\u00e2ndim la ace\u0219ti oameni din resurse umane. Foarte probabil c\u0103 fiecare domeniu are zone care sunt mai pu\u021bin cunoscute sau evidente publicului larg \u0219i c\u0103 e nevoie s\u0103 cunoa\u0219tem \u0219i s\u0103 \u00een\u021belegem mai bine eforturile tuturor.
Apropos de cazul de mai sus, am aflat, \u00eentre timp, c\u0103 a fost rezolvat, iar persoana respectiv\u0103 a ajuns cu bine acas\u0103, la familia sa.<\/p>\n\n\n\n
Weekly Inspiration scris de Lucian Mihai.<\/p>\n","protected":false},"excerpt":{"rendered":"
Intru \u00een sala de curs, diminea\u021ba la prima or\u0103. Prima persoan\u0103 pe care o v\u0103d este managerul de resurse umane cu care lucr\u0103m de foarte mul\u021bi ani. Dup\u0103 saluturi \u0219i alte polite\u021buri…<\/p>\n","protected":false},"author":1,"featured_media":8776,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9425"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9425"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9425\/revisions"}],"predecessor-version":[{"id":9426,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9425\/revisions\/9426"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/8776"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9425"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9425"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}