S\u0103pt\u0103m\u00e2na trecut\u0103 am avut o experien\u021b\u0103 de serviciu clien\u021bi foarte pl\u0103cut\u0103. Conform unor studii f\u0103cute \u00een anii 80 \u0219i repetate de atunci cu rezultate similare, tindem s\u0103 \u021binem minte \u0219i s\u0103 le vorbim altora mai degrab\u0103 despre experien\u021bele nepl\u0103cute \u00een postura de client \u2013 de dou\u0103 ori mai mul\u021bi oameni vor auzi de la cineva despre o experien\u021b\u0103 proast\u0103 dec\u00e2t despre una bun\u0103, \u0219i fiecare o va spune mai departe la r\u00e2ndul s\u0103u c\u0103tre al\u021bi cinci, se pare. Iar de c\u00e2nd cu dezvoltarea re\u021belelor de socializare viteza de propagare a devenit exponen\u021bial\u0103. Totu\u0219i, a\u0219 vrea s\u0103 \u00eemp\u0103rt\u0103\u0219esc o situa\u021bie pozitiv\u0103, \u0219i nu neap\u0103rat dintr-o nevoie de echitate.<\/p>\n\n\n\n
Poate v\u0103 \u00eentreba\u021bi ce lucru extraordinar s-a \u00eent\u00e2mplat, de ce serviciu sau aten\u021bie speciale am avut parte, sau ce am primit, pe scurt. Ei bine, am s\u0103 v\u0103 relatez despre splendoarea reconfortant\u0103 a firescului. Am fost la o agen\u021bie bancar\u0103 de l\u00e2ng\u0103 biroul meu ca s\u0103 \u00eemi pl\u0103tesc rata la credit \u0219i s\u0103 \u00eentreb de re\u00eennoirea unei poli\u021be, deci nimic ie\u0219it din comun. Domnul cu care am interac\u021bionat a fost serviabil, eficient, clar \u00een exprimare, prietenos exact c\u00e2t a trebuit pentru gustul meu. Totul a fost \u201dtr\u00e8s correct\u201d, a\u0219a cum ar zice francezii. I-am mul\u021bumit la final, spun\u00e2ndu-i \u0219i motivele, \u0219i am plecat de acolo foarte \u00eenc\u00e2ntat\u0103. \u201dIat\u0103\u201d, mi-am spus, \u201dc\u0103 nu trebuie s\u0103 fie ceva extraordinar, uneori good enough is really good enough, \u0219i poate chiar mai satisf\u0103c\u0103tor\u201d.<\/p>\n\n\n\n
De multe ori c\u00e2nd vine vorba de ajutor, \u0219i mai ales \u00een context de serviciu clien\u021bi, a\u0219tept\u0103rile sunt foarte sus. Este normal, cel pu\u021bin p\u00e2n\u0103 la un punct, \u00eentr-o economie de pia\u021b\u0103 \u0219i \u021bin\u00e2nd cont de nivelul de competi\u021bie din practic orice domeniu. \u00cen plus, un standard de excelen\u021b\u0103 face bine din multe puncte de vedere, pentru toate p\u0103r\u021bile implicate. Dar m\u0103 \u00eentreb dac\u0103 nu cumva un serviciu livrat bine \u00een mod consecvent, \u0219i m\u0103 refer aici cu prec\u0103dere la serviciile \u0219i produsele de mas\u0103, nu la cele exclusiviste sau de ni\u0219\u0103, este de fapt un diferen\u021biator puternic. Nu este a\u0219a u\u0219or cum pare s\u0103 faci acelea\u0219i \u0219i acelea\u0219i lucruri bine timp \u00eendelungat. \u00cemi vine \u00een minte una dintre vorbele lui Charlie Munger, partenerul de afaceri \u0219i prietenul lui Warren Buffet: \u201dEste remarcabil c\u00e2t de mult avantaj pe termen lung au ob\u021binut oamenii ca noi \u00eencerc\u00e2nd s\u0103 nu fie \u00een mod constant stupizi, \u00een loc s\u0103 \u00eencerce s\u0103 fie foarte inteligen\u021bi.\u201d<\/p>\n\n\n\n
Cred c\u0103 asta se aplic\u0103 deseori \u0219i \u00een cercul apropiat. Este firesc s\u0103 ne dorim s\u0103 \u00eei ajut\u0103m pe cei dragi cu c\u00e2t mai multe \u0219i cu lucruri semnificative \u2013 mai ales pentru aceia dintre noi care au tendin\u021ba de a fi salvatori. \u00cen schimb, \u00eei poate fi de mult mai mare ajutor celuilalt s\u0103 fim pur \u0219i simplu acolo pentru el. S\u0103-l ascult\u0103m f\u0103r\u0103 s\u0103 \u00eel \u00eentrerupem. S\u0103 \u00eel \u00eencuraj\u0103m din c\u00e2nd. S\u0103-i d\u0103m o perspectiv\u0103 nou\u0103. S\u0103-i punem ni\u0219te \u00eentreb\u0103ri la care poate nu s-a g\u00e2ndit. Toate astea nu sunt lucruri pentru care cuiva i s-a f\u0103cut vreodat\u0103 o statuie. \u0218i totu\u0219i, c\u00e2t de importante sunt ele, \u00een \u021bes\u0103tura cotidian\u0103 a vie\u021bii.<\/p>\n\n\n\n
Weekly Inspiration scris de Alina Doica.<\/p>\n","protected":false},"excerpt":{"rendered":"
S\u0103pt\u0103m\u00e2na trecut\u0103 am avut o experien\u021b\u0103 de serviciu clien\u021bi foarte pl\u0103cut\u0103. Conform unor studii f\u0103cute \u00een anii 80 \u0219i repetate de atunci cu rezultate similare, tindem s\u0103 \u021binem minte \u0219i s\u0103 le…<\/p>\n","protected":false},"author":1,"featured_media":6508,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9404"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9404"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9404\/revisions"}],"predecessor-version":[{"id":9405,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9404\/revisions\/9405"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/6508"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}