{"id":9190,"date":"2022-08-01T13:30:23","date_gmt":"2022-08-01T13:30:23","guid":{"rendered":"https:\/\/i-interact.eu\/wordpress\/?p=9190"},"modified":"2022-08-01T13:30:23","modified_gmt":"2022-08-01T13:30:23","slug":"experienta-clientului-si-entuziasmul-angajatului","status":"publish","type":"post","link":"https:\/\/i-interact.eu\/wordpress\/?p=9190","title":{"rendered":"Experien\u021ba clientului \u0219i entuziasmul angajatului"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/scontent.fotp3-1.fna.fbcdn.net\/v\/t39.30808-6\/292261350_5591731487512280_2018627800119188210_n.jpg?_nc_cat=107&amp;ccb=1-7&amp;_nc_sid=730e14&amp;_nc_ohc=IMvHUdFMwj4AX9ZBNXp&amp;tn=YX8hhRwaOdVi8bQm&amp;_nc_ht=scontent.fotp3-1.fna&amp;oh=00_AT8GPfF-Dr8aP5XoOoMGO-wqQJAxRpkNcHZ-9MxAvUd1EA&amp;oe=62ED7EB1\" alt=\"\" class=\"img-fluid\"\/><\/figure>\n\n\n\n<p>Pe la \u00eenceputul anilor 2000, circula, \u00een lumea trainingului, un film despre pia\u021ba de pe\u0219te din Seattle. Acest film \u00eei ar\u0103ta pe oamenii care lucrau acolo, despre entuziasmul lor \u00een a-\u0219i face treaba, a lucra cu ceilal\u021bi \u0219i a-\u0219i servi clien\u021bii. Ap\u0103ruse \u0219i o carte: Fish! Tr\u0103ie\u0219te-\u021bi pia\u021ba!<\/p>\n\n\n\n<p><br>Efervescen\u021ba acelor ani a trecut demult. Acum probabil c\u0103 unii ne-ar considera naivi cu un astfel de film. Cinismul, implicarea par\u021bial\u0103, demotivarea, nemul\u021bumirea ca mod de via\u021b\u0103 au luat locul acelei filozofii ce ne \u00eendemna s\u0103 tr\u0103im cu pl\u0103cere orice clip\u0103.<\/p>\n\n\n\n<p><br>\u0218i totu\u0219i\u2026<\/p>\n\n\n\n<p><br>Am \u00eent\u00e2lnit astfel de oameni la un restaurant de la Lafayette Gourmet. Culmea, tocmai la Paris, un ora\u0219 nu neap\u0103rat celebru pentru modul de tratare a clien\u021bilor sau motivarea oamenilor la serviciu.<\/p>\n\n\n\n<p><br>Cei de la acest restaurant cu fructe de mare p\u0103reau din filmul anilor 2000. F\u0103ceau conversa\u021bie cu to\u021bi clien\u021bii, f\u0103ceau glume \u00eentre ei, se ajutau, erau foarte energici, z\u00e2mbeau, r\u00e2deau, \u00eentrebau dac\u0103 ne-a pl\u0103cut m\u00e2ncarea. Toate acestea \u00eentr-un fel at\u00e2t de firesc, spontan, dezinvolt, \u00eenc\u00e2t p\u0103rea c\u0103 toat\u0103 lumea de acolo se sim\u021bea bine.<\/p>\n\n\n\n<p><br>Chiar \u0219i c\u00e2nd str\u00e2ngeau masa, \u0219tergeau, cur\u0103\u021bau, o f\u0103ceau rapid, exemplar, z\u00e2mbind, iar noi \u00eei admiram, intram \u00een vorba cu ei \u0219i parc\u0103 ne sim\u021beam de-ai casei.<br>P\u00e2n\u0103 la urm\u0103, felul \u00een care lucram \u021bine de cum se raporteaz\u0103 fiecare la ceea ce face. Oamenii ace\u0219tia erau de diverse na\u021bionalit\u0103\u021bi, f\u0103ceau activit\u0103\u021bi pe care mul\u021bi nu le-ar face, dar au dat un exemplu de cum s\u0103 \u00ee\u021bi faci treaba, cum s\u0103 tr\u0103ie\u0219ti \u0219i s\u0103 te pozi\u021bionezi. \u0218tiu c\u0103 nu se face prim\u0103vara cu o floare dar aceast\u0103 experien\u021b\u0103 mi-a dat \u00eencredere c\u0103 mai exist\u0103 entuziasm pentru ce facem \u00een fiecare zi. Sper s\u0103 devin\u0103 viral.<\/p>\n\n\n\n<h1>employeeengagement<\/h1>\n\n\n\n<h1>enablingchange<\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Pe la \u00eenceputul anilor 2000, circula, \u00een lumea trainingului, un film despre pia\u021ba de pe\u0219te din Seattle. Acest film \u00eei ar\u0103ta pe oamenii care lucrau acolo, despre entuziasmul lor \u00een a-\u0219i face&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9190"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9190"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9190\/revisions"}],"predecessor-version":[{"id":9191,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/9190\/revisions\/9191"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9190"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9190"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}