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\u201cSunt c\u00e2teva locuri \u00een Bucure\u0219\u021bi unde \u00eemi place s\u0103 merg din c\u00e2nd \u00een c\u00e2nd, \u00een weekend, la cump\u0103r\u0103turi. Un magazin este cu parfumuri de ni\u0219\u0103, cel\u0103lalt este cu haine. Dincolo de calitatea produselor, apreciez felul \u00een care oamenii de acolo se poart\u0103. \u00centotdeauna m\u0103 \u00eentreab\u0103 dac\u0103 vreau o cafea, ap\u0103 plat\u0103, mineral\u0103, apa tonic\u0103, \u0219ampanie. Un pahar cu ap\u0103 tonic\u0103 vine mereu cu ni\u0219te ciocolat\u0103 foarte bun\u0103.<\/p>\n
Conversa\u021bia arat\u0103 mereu c\u0103 oamenii se intereseaz\u0103 de client, c\u0103 le pas\u0103. Sigur, ve\u021bi spune, au fost pe la cursuri \u0219i au \u00eenv\u0103\u021bat s\u0103 se poarte astfel, poate c\u0103 nu e o grija autentic\u0103 fa\u021b\u0103 de client. Autentic\u0103 sau nu, pe client \u00eel face s\u0103 se simt\u0103 bine aceast\u0103 atitudine, iar asta face s\u0103 vrea s\u0103 revin\u0103, s\u0103 cumpere.<\/p>\n
\u00cent\u00e2mpl\u0103tor, \u00een weekendul trecut am fost la un supermarket tip concept store. Acolo am pus m\u00e2na de trei ori pe fiecare produs cump\u0103rat: c\u00e2nd l-am luat de la raft \u0219i l-am pus \u00een co\u0219; c\u00e2nd l-am luat din co\u0219 \u0219i l-am pus pe band\u0103; c\u00e2nd l-am luat de l\u00e2ng\u0103 casa de marcat \u0219i l-am pus \u00een saco\u0219\u0103. La acest magazin casierele i\u021bi scaneaz\u0103 un c\u0103rucior plin \u0219i pun produsele de cealalt\u0103 parte a casei, ca s\u0103 \u021bi le pui singur \u00een saco\u0219\u0103. Nu conteaz\u0103 c\u0103 mai sunt al\u021bii la r\u00e2nd, c\u0103 tu e\u0219ti ocupat cu a scoate toate produsele din co\u0219 pe band\u0103. Totul e f\u0103cut cu dezinteres, del\u0103sare, nep\u0103sare. \u00cemi venea s\u0103 \u00eei spun casierei s\u0103 se duc\u0103 acas\u0103 dac\u0103 nu are chef.<\/p>\n
Am t\u0103cut \u00eens\u0103 \u0219i nu sunt sigur\u0103 c\u0103 am f\u0103cut bine. \u00cemi spunea, mai demult o client\u0103 de-ale mele, care conducea departamentul de customer service al unei firme mari, c\u0103 ea apreciaz\u0103 c\u00e2nd un client \u00eei spune c\u0103 e nemul\u021bumit, c\u0103 astfel \u0219tie ce s\u0103 schimbe, \u0219tie c\u0103 ceva nu func\u021bioneaz\u0103. Dac\u0103 tace \u0219i pleac\u0103 de la firma lor, e o mare pierdere. \u0218i totu\u0219i, eu am ales \u00een acest caz confortul personal, evitarea unei confrunt\u0103ri. De multe ori facem asta ca s\u0103 nu ne batem cuie \u00een talpa; \u00eens\u0103 astfel perpetu\u0103m un comportament inadecvat.<\/p>\n
A fost o vreme c\u00e2nd la acest lan\u021b de supermarketuri, casiera scana produsele \u0219i le punea direct \u00een saco\u0219\u0103. Astfel, timpul petrecut cu un client era mult redus, iar acesta pleca mul\u021bumit, z\u00e2mbind doamnei.<\/p>\n
\u0218tiu, exist\u0103 casele unde i\u021bi scanezi singur, le folosesc c\u00e2nd nu am multe cump\u0103r\u0103turi.
\nVisez \u00eens\u0103 la ziua c\u00e2nd vom plati pe m\u0103sur\u0103 ce vom lua produsele de pe raft, c\u00e2nd suma total\u0103 v\u0103 fi debitat\u0103 de pe card la ie\u0219irea din magazin, far\u0103 casier\u0103, f\u0103r\u0103 manevre cu produsele.<\/p>\n
Dincolo de acest viitor nu prea apropiat \u00een Rom\u00e2nia, mi-a\u0219 dori ca oamenii s\u0103 \u00ee\u0219i asume mai bine joburile, oricare ar fi ele. C\u0103 e\u0219ti v\u00e2nz\u0103tor, casier, consultant de v\u00e2nz\u0103ri, sau c\u0103 e\u0219ti orice \u00eentr-o companie, jobul t\u0103u este o carte de vizit\u0103.<\/p>\n
Felul \u00een care te compor\u021bi acolo spune despre tine, nu doar despre manageri, cultura companiei, colegi etc. P\u00e2n\u0103 la urm\u0103, lucr\u0103m cu oameni, c\u0103 sunt ei clien\u021bi sau colegi, e bine s\u0103 \u00eei trat\u0103m cu respect, a\u0219a cum ne-ar pl\u0103cea \u0219i nou\u0103 s\u0103 fim trata\u021bi.\u201d<\/p>\n
Weekly Inspiration scris de Georgeta Dendrino.<\/p>\n
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\u201cSunt c\u00e2teva locuri \u00een Bucure\u0219\u021bi unde \u00eemi place s\u0103 merg din c\u00e2nd \u00een c\u00e2nd, \u00een weekend, la cump\u0103r\u0103turi. Un magazin este cu parfumuri de ni\u0219\u0103, cel\u0103lalt este cu haine. Dincolo de calitatea…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8987"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8987"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8987\/revisions"}],"predecessor-version":[{"id":8988,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8987\/revisions\/8988"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}