{"id":7682,"date":"2019-05-07T14:09:48","date_gmt":"2019-05-07T14:09:48","guid":{"rendered":"http:\/\/i-interact.eu\/wordpress\/?p=7682"},"modified":"2019-05-07T14:09:48","modified_gmt":"2019-05-07T14:09:48","slug":"avocatul-diavolului-%e2%80%9ccum-sa-nu-faci-un-training-eficient%e2%80%9d","status":"publish","type":"post","link":"https:\/\/i-interact.eu\/wordpress\/?p=7682","title":{"rendered":"Avocatul Diavolului: \u201cCum s\u0103 nu faci un training eficient\u201d"},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"http:\/\/i-interact.eu\/wordpress\/?attachment_id=5925\" rel=\"attachment wp-att-5925\"><img loading=\"lazy\" class=\"size-full wp-image-5925 img-fluid\" title=\"lucian-mihai\" src=\"http:\/\/i-interact.eu\/wordpress\/wp-content\/uploads\/lucian-mihai.png\" alt=\"\" width=\"333\" height=\"500\" srcset=\"https:\/\/i-interact.eu\/wordpress\/wp-content\/uploads\/lucian-mihai.png 333w, https:\/\/i-interact.eu\/wordpress\/wp-content\/uploads\/lucian-mihai-199x300.png 199w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/><\/a><\/p>\n<p>\u201dCum asigura\u021bi returnarea investi\u021biei \u00een training?\u201d. Iat\u0103 o \u00eentrebare legitim\u0103 cu care se confrunt\u0103 adesea companiile furnizoare de astfel de servicii. Atunci c\u00e2nd ei i se al\u0103tur\u0103 \u0219i cuv\u00e2ntul \u201dgaran\u021bie\u201d, apar, inevitabil, o oarecare presiune \u0219i nevoia de a discuta mai pe larg despre roluri \u0219i responsabilit\u0103\u021bi \u00een proces, dar \u0219i nevoia unei abord\u0103ri diferite.<\/p>\n<p>O perspectiv\u0103 care ar putea ilustra mai bine aceste aspecte ar fi una de punere \u00een contrast: cum am putea minimiza sau chiar pune \u00een pericol returnarea investi\u021biei \u00een training?<\/p>\n<p>De multe ori, r\u0103spunsurile vin din semnalele pe care le putem observa \u00een cadrul procesului de training. Am auzit remarci, afirma\u021bii sau \u00eentreb\u0103ri formulate de c\u0103tre actorii principali \u00een proces care spun multe despre ceea ce poate fi f\u0103cut pentru a sc\u0103dea randamentul oric\u0103rui demers de formare.<\/p>\n<p>La fiecare \u00eenceput de curs, \u00eempreun\u0103 cu participan\u021bii, vorbim despre a\u0219tept\u0103rile lor \u0219i \u00eenc\u0103 aud replici de genul \u201dNu avem a\u0219tept\u0103ri, nu \u0219tim dec\u00e2t titlul cursului\u201d, \u201dAm venit pentru c\u0103 mi-a pl\u0103cut numele cursului\u201d, \u201dSincer, nu \u0219tiu de m-au trimis aici\u201d. O \u00eentrebare relevant\u0103 care apare destul des \u00een timpul cursurilor r\u0103m\u00e2ne clasica \u201dAuzi, dar \u0219efii no\u0219tri au f\u0103cut sau o s\u0103 fac\u0103 \u0219i ei cursul \u0103sta?\u201d, spus\u0103, de cele mai multe ori, pe un ton care sugereaz\u0103 discrepan\u021ba dintre ceea ce facem la curs \u0219i realitatea perceput\u0103 \u00een teren.<\/p>\n<p>Nu doar participan\u021bii spun lucruri relevante. Sunt, \u00eenc\u0103, manageri care \u00eemi cer \u201dS\u0103 \u00eei pui la munc\u0103!\u201d, \u00eemi spun c\u0103 oamenii \u201dtrebuie s\u0103 \u00een\u021beleag\u0103\u201d anumite lucruri.<\/p>\n<p>De la oamenii din resurse umane primesc explica\u021bia \u201dAcesta este un curs de catalog la care se \u00eenscrie cine vrea, iar obiectivele cursului sunt cele generice, agreate ini\u021bial\u201d, iar, uneori, aud \u0219i \u00eendemnul \u201dS\u0103 nu \u00eei la\u0219i cu telefoanele!\u201d.<\/p>\n<p>Dac\u0103 ne-am propune, deci, s\u0103 punem \u00een pericol investi\u021bia \u00een training, ar trebui s\u0103 \u00eencepem cu ceea ce se \u00eent\u00e2mpl\u0103 \u00eenainte de curs \u0219i am putea minimiza, astfel, procesul de analiz\u0103 de nevoi. Am putea s\u0103 comunic\u0103m mai pu\u021bin despre curs \u0219i am putea cre\u0219te elementul de \u201dsurpriz\u0103\u201d pentru participan\u021bi, d\u00e2nd senza\u021bia c\u0103 trainingul va fi o rupere de realitatea profesional\u0103 care reprezint\u0103 pentru participan\u021bi principala preocupare, responsabilitate, grij\u0103 \u0219i presiune.<\/p>\n<p>Un alt lucru cu impact \u00een investi\u021bie ar putea fi legat de a\u0219tept\u0103rile managerilor de la participan\u021bi. Ele ar trebui comunicate c\u00e2t mai pu\u021bin direct cu ace\u0219tia \u0219i mai mult indirect cu resursele umane \u0219i cu trainerii. Mai mult, managerii ar trebui s\u0103 cunoasc\u0103 c\u00e2t mai pu\u021bin din con\u021binutul cursului pentru a nu putea urm\u0103ri, evalua \u0219i sprijini ceea ce se \u00eent\u00e2mpl\u0103 dup\u0103 curs, \u00een transferul comportamentelor \u0219i dezvoltarea abilit\u0103\u021bilor oamenilor lor, \u0219i nici calibrarea propriului comportament la a\u0219tept\u0103rile participan\u021bilor create chiar de c\u0103tre curs.<\/p>\n<p>Nu \u00een ultimul r\u00e2nd, am putea valoriza investi\u021bia \u00een training plec\u00e2nd doar de la un pre\u021b mediu al pie\u021bei pe ziua de curs, f\u0103r\u0103 s\u0103 facem diferen\u021ba \u00eentre o zi de curs precedat\u0103 de o analiz\u0103 de nevoi riguroas\u0103 \u0219i o adaptare a cursului, \u0219i o zi de curs de \u201dcatalog\u201d.<\/p>\n<p>Analiza de contrast are, desigur, limit\u0103rile ei, \u0219i chiar riscul s\u0103 capete nuan\u021be pamfletare. \u00centr-o lume ideal\u0103, toate elementele prezentate mai sus ar trebui s\u0103 se \u00eent\u00e2mple \u00een oglind\u0103, pe pozitiv, pentru a putea vorbi despre garantarea investi\u021biei \u00een training.<\/p>\n<p>Pe de alt\u0103 parte, realitatea vine cu limit\u0103ri, presiuni, priorit\u0103\u021bi \u0219i schimb\u0103ri. \u00cen business, este nevoie de repere fixe pentru bugetare, exist\u0103 constr\u00e2ngeri de timp, de buget, proceduri, priorit\u0103\u021bi, politici \u0219i strategii care se schimb\u0103. Iar \u00een fa\u021ba oric\u0103rei activit\u0103\u021bi care adaug\u0103 valoare direct\u0103 \u00een business, trainingul r\u0103m\u00e2ne un proces de sprijin indirect.<\/p>\n<p>Prin urmare, indiferent de inten\u021bie, experien\u021b\u0103 \u0219i competen\u021be, vor exista \u00eentotdeauna factori care pot afecta un proces ideal de \u00eenv\u0103\u021bare \u0219i formare. Ceea ce cred c\u0103 se poate face este s\u0103 comunic\u0103m, s\u0103 negociem \u0219i s\u0103 g\u0103sim cele mai bune solu\u021bii \u00een context, \u00eentr-un parteneriat autentic cu actorii principali, fiind con\u0219tien\u021bi de riscurile pe care ni le asum\u0103m, fiecare.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201dCum asigura\u021bi returnarea investi\u021biei \u00een training?\u201d. Iat\u0103 o \u00eentrebare legitim\u0103 cu care se confrunt\u0103 adesea companiile furnizoare de astfel de servicii. Atunci c\u00e2nd ei i se al\u0103tur\u0103 \u0219i cuv\u00e2ntul \u201dgaran\u021bie\u201d, apar, inevitabil,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/7682"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7682"}],"version-history":[{"count":4,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/7682\/revisions"}],"predecessor-version":[{"id":7686,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/7682\/revisions\/7686"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7682"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7682"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}