{"id":3399,"date":"2015-08-24T08:39:05","date_gmt":"2015-08-24T08:39:05","guid":{"rendered":"http:\/\/i-interact.eu\/wordpress\/?p=3399"},"modified":"2015-08-24T08:39:05","modified_gmt":"2015-08-24T08:39:05","slug":"avem-niste-clienti-cum-procedam-manager-express-august-2015","status":"publish","type":"post","link":"https:\/\/i-interact.eu\/wordpress\/?p=3399","title":{"rendered":"Avem niste clienti, cum procedam?, Manager Express &#8211; august 2015"},"content":{"rendered":"<p style=\"text-align: justify;\">Pia\u0163a Mare, Sibiu, \u00eentr-o sear\u0103 fierbinte de august, pu\u0163in dup\u0103 ora 10 seara. Concertul \u00een aer liber tocmai s-a terminat \u015fi valuri de spectatori se mi\u015fc\u0103 \u00eencet,\u00a0laolalt\u0103 cu turi\u015fti senini, veni\u0163i din toate col\u0163urile lumii, rostogolindu-se cu greutate spre terasele, multe la num\u0103r, \u015fi pe str\u0103du\u0163ele \u00eenguste ale burgului transilvan. M\u0103 uit rapid \u00een jur \u015fi realizez cu \u00eengrijorare c\u0103 avem cu to\u0163ii acela\u015fi scop: s\u0103 g\u0103sim un loc \u00een care s\u0103 \u015fedem pu\u0163in, s\u0103 ne bucur\u0103m de seara frumoas\u0103 \u015fi, eventual, s\u0103 m\u00e2nc\u0103m ceva. Evaluez situa\u0163ia \u2013 nu se prezint\u0103 str\u0103lucit \u2013 \u015fi decid s\u0103 ne a\u015fez\u0103m la singura mas\u0103 liber\u0103 din raza mea vizual\u0103. Acum \u015fi aici, ori niciodat\u0103! Ne a\u015fez\u0103m satisf\u0103cu\u0163i. \u00cen trei minute, apare \u015fi chelnerul, care ne salut\u0103 scurt \u015fi ne spune, vizibil jenat c\u0103, dac\u0103 dorim s\u0103 m\u00e2nc\u0103m, \u201co s\u0103 dureze\u201d. \u201cC\u00e2t?\u201d, \u00eentreb eu. \u201cDestul de mult\u201d, vine r\u0103spunsul. \u201cCam c\u00e2t e <em>destul de mult<\/em>, a\u015fa, aproximativ?\u201d, insist eu. \u201cCam 40 de minute\u201d. Ei, se poate \u015fi mai r\u0103u, m\u0103 g\u00e2ndesc, \u015fi \u00een plus, sunt \u015fanse destul de mari ca peste tot s\u0103 fie la fel. A\u015fa c\u0103 \u00eel anun\u0163 c\u0103 r\u0103m\u00e2nem, ne ia comanda \u015fi dispare \u00een fug\u0103. A\u015ftept\u0103m cumin\u0163i \u015fi, pe m\u0103sur\u0103 ce trece timpul, \u00eel urm\u0103resc cu privirea, doar-doar vine \u015fi c\u0103tre noi. Nici g\u00e2nd. Nu sunt de felul meu o persoan\u0103 r\u0103bd\u0103toare, a\u015fa c\u0103 stau cu ochii pe ceas \u015fi cu speran\u0163\u0103 \u00een suflet, num\u0103r\u00e2nd \u00een g\u00e2nd minutele p\u00e2n\u0103 la \u00eent\u00e2lnirea cu somonul meu la gr\u0103tar. La un moment dat, apare chelnerul, cu o fa\u0163\u0103 lung\u0103 \u015fi cu dou\u0103 farfurii mici, pe care ni le a\u015feaz\u0103 pe mas\u0103: \u201cComanda dumneavoastr\u0103 mai dureaz\u0103, \u00eemi pare tare r\u0103u, dar v-am adus ni\u015fte caprese din partea casei, ne gr\u0103bim c\u00e2t de mult putem \u015fi cu restul\u201d.<\/p>\n<p style=\"text-align: justify;\">Pl\u0103cut, nu? A\u015fa m\u0103 g\u00e2ndeam \u015fi eu \u00een timp ce m\u00e2ncam fericit\u0103 cea mai bun\u0103 mozzarella cu ro\u015fii. Ceea ce tocmai v-am povestit se nume\u015fte \u201cresetarea ceasului intern al clientului\u201d. E un principiu foarte simplu de urmat, un instrument, dac\u0103 vre\u0163i. Dar dac\u0103 e at\u00e2t de simplu, de ce nu se \u00eent\u00e2mpl\u0103 mai des, de ce nu \u00eel aplic\u0103m ca fiind firesc?<\/p>\n<p>&nbsp;<\/p>\n<div style=\"text-align: justify;\">\n<p><a href=\"http:\/\/www.managerexpress.ro\/cunoastere\/learning-interes\/avem-niste-clienti-cum-procedam.html?utm_campaign=shareaholic&amp;utm_medium=facebook&amp;utm_source=socialnetwork\"><strong>Citeste articolul.<\/strong><\/a><\/p>\n<p><em>Un articol de Andreea Doica, Trainer, Interact<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pia\u0163a Mare, Sibiu, \u00eentr-o sear\u0103 fierbinte de august, pu\u0163in dup\u0103 ora 10 seara. Concertul \u00een aer liber tocmai s-a terminat \u015fi valuri de spectatori se mi\u015fc\u0103 \u00eencet,\u00a0laolalt\u0103 cu turi\u015fti senini, veni\u0163i din&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/3399"}],"collection":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3399"}],"version-history":[{"count":1,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/3399\/revisions"}],"predecessor-version":[{"id":3400,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/3399\/revisions\/3400"}],"wp:attachment":[{"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i-interact.eu\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}